Store Policies

WASHER AND DRYER REFUND POLICIES

We will offer a refund in the form of a STORE CREDIT if a below listed machine malfunction occurs:

  • Washer or dryer does not start after inserting your laundry card but card value is removed
  • Washer does not fill with water
  • Washer does not spin or extract water from your clothing when the cycle is finished
  • Washer or dryer stops in the middle of a cycle and does not finish
  • Dryer malfunction causes clothing items to burn (liability limited to 10x the cost of drying)

We DO NOT offer refunds for the following customer errors in using the washers and dryers:

  • Starting the wrong washer or dryer, or putting product (detergent, softener, bleach, etc) in the wrong washer or dryer
  • Selecting the wrong temperature or cycle setting on your washer or dryer
  • Damage to articles from crayons, ink, gum or any other debris or substance left in the washers or dryers
  • Articles burned due to overdrying or failure to follow care instructions
  • Articles damaged due to being caught between machine door and turning/spinning parts
  • Improper use of bleach or other additives causing damage, bleaching, spotting, etc

We are not liable for customer errors resulting in poor wash quality or damage to articles, including fire damage from dryer misuse.

We are not liable for articles that are lost or stolen on our premises, please attend to your articles at all times.

LAUNDRY CARD POLICIES

Use of Laundry Card Funds

  • Funds added to Laundry Cards are only valid at the location added

  • The Company is NOT liable for cards that are lost or stolen. Protect as you would cash!

  • Funds added to Laundry Cards do not expire

  • Customers will only be eligible for STORE CREDIT in the event of a malfunction with a Laundry Card, VTM or breaker

Card Balance & Deposit Refunds

  •  Customers may request a refund of the $3.00 Laundry Card Deposit paid when purchasing a Laundry Card. Please refer to the “How to Request a Refund” Section for details

  • In addition to the Laundry Card Deposit, Customers may also request a refund of their Laundry Card’s balance up to $5.00. Please refer to the “How to Request a Refund” Section for details

How to Request a Refund

  • To request a refund of a Laundry Card Deposit and/or a Laundry Card Balance (up to $5.00), Customers MUST return the physical Laundry Card to the Company by mail to:

9777 Queens Blvd, Ste 620, Rego Park, NY 11374

Attention: Laundry Card Refunds

  • All refund requests MUST be submitted in writing and include the Customer’s name, home address, phone number, store address, the balance on the card (if any), and any card serial number or ID
  • Customers may request a deposit refund form and a postage-paid envelope from any member of our team

Refund Rules & Restrictions

  • Customers may request a refund of the $3.00 Laundry Card Deposit and a refund of a Laundry Card Balance (up to $5.00) simultaneously for a maximum total refund of $8.00

  • Laundry Cards returned with balances in excess of $5.00 will only be redeemed for $5.00. The Company is not responsible for and will not refund any Laundry Card Balances above $5.00

  • The Company may not be able to process requests that do not include all requiredinformation or requests that are illegible

  • Laundry Cards that are cracked, broken, mutilated or hole-punched are NOT eligible for a Laundry Card Deposit refund. Additionally, if the Company is unable to verify the Laundry Card Balance due the damage, the Laundry Card will NOT be eligible for a refund of the Laundry Card Balance

  • Laundry Cards that were given as part of any promotion or offer are NOT eligible for a deposit refund

STORE CREDIT POLICIES

  • STORE CREDIT is non-transferable, and cannot be redeemed for Cash Value
  • STORE CREDIT may be used for machine operation, retail products and store services
  • Customer must pay the difference if the purchase amount exceeds the STORE CREDIT
  • STORE CREDIT must be used within 60 days of receipt, and is only valid at the location issued

OVER THE COUNTER PRODUCTS

  • We will offer a refund in the form of STORE CREDIT for unopened, unused product purchased from the retail counter (detergent, bleach, etc.) Products may only be returned at the same store purchased on the same date purchased
  • Detergent purchase limited to $40.00 per customer per day

PAYMENT POLICIES

  • Valid ID may be required for any debit/credit card transactions

PROMOTIONS

  • All promotions are available for a limited time and may be subject to specific terms, including promo code requirements, redemption timeframes, usage limits, eligibility restrictions, and location-based conditions

LAUNDRY SERVICE

Conditions of Articles

  • Wet clothing must be sealed, and will be charged at drop-off weight
  • We cannot accept industrial laundry at store, or any articles with grease/oil/automotive, etc
  • Custom sorting requests must be submitted as separate tickets, no exceptions

Handling of Articles

  • All articles will be washed, dried, and folded. We cannot honor requests for "no-dry" or "hang-dry"
  • We cannot accept dry clean items, gowns, leather, suede and other special care items
  • Customers are responsible for verifying all care instructions prior to dropping off articles for service

Special Care Items

  • All special care items are washed separately, and dried separately, no exceptions
  • UNPAID Special Care items will be returned to customer unprocessed

Conditions of Service

All laundry service orders must be paid for at the time of drop off. Our Company exercises the utmost care in processing articles entrusted to us and we use such processes which, in our opinion, are the best suited to the nature and condition of customer articles. Nevertheless, we cannot assume responsibility for inherent weaknesses of, or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, leathers, silks, satins, double-faced fabrics, vinyl, poly-urethanes, etc. Responsibility is also disclaimed for trimmings, buckles, beads, buttons, belts and sequins. Additionally, we are unable to guarantee against undesired changes to article condition, including color loss, shrinkage or damage due to weak and/or tender fabrics.

Verification of Care Instructions

Customers are responsible for verifying all care instructions PRIOR to dropping off their articles. We strongly advise customers NOT to include items with unique special care instructions in their wash and fold order. We are not responsibile for any damage or undesired results due to processing articles with specific care instructions.

Claims and Limits of Liability

Any lost or damaged articles must be reported with the original ticket within 48 hours. Failure to report a claim in a timely manner will result in the denial of your claim. Our Company’s liability with respect to lost or damaged articles shall not exceed $75.00 per laundry service order. Any claim reported will be reviewed, and a final determination will be made within 72 hours of the submission of your claim. Receipts for articles may be requested. Our Company reserves the right to replace any lost or damaged articles. All determinations are final.

Our Company is not responsible for articles left in the store over 30 days.

Unclaimed articles will be handled in accordance with state regulations.